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Becta Home Access programme

The Government scheme which provided grants to enable over 250,000 low income families to have access to a computer and/or the internet in the home. On behalf of the programme, Capita Communications managed design, print and distribution of:

• Consumer grant application forms
• All customer correspondence, such as notice of entitlement letters, grant rejection letters, a range of Home Access packs for customers and much more
• Design and build of six different templates for data mail merge, each containing 350,000 data inputs
• Design of all the marketing collateral and promotional material for the national launch of the scheme, including posters, leaflets, banners, business cards and presentations

Educational Maintenance Allowance (EMA)

During the four year contract, Capita Communications provided the following services to support the administration of the EMA:

• Document design such as letters, application forms, marketing literature and stationery
• Production of over two million application packs, each containing multiple inserts
• Data matching of over 400,000 application packs containing learners’ personal details
• Printing of cheques to pay eligible learners
• Distribution of customer correspondence
  

Capita Financial Group

Capita Communications has provided the Capita Financial Group (CFG) with an e-delivery solution. IFA statements are no longer mailed to advisers, but are made available on a secure web portal. An email is sent to the IFA containing a link to their statements. This has helped CFG to:

• Improve data security – by reducing the risk of losing sensitive data in the post or being misplaced by a customer
• Reduce costs – including postage, stationery and printing costs
• Lower its carbon footprint – through reduced printing volumes

The Co-operative Financial Services

Capita Communications rationalised The Co-operative Financial Services' multiple maturities documents over to a one document, white paper solution, reducing print and production costs by more than 50%. As a result the client has:

• Benefitted from cost savings
• Reduced production times
• Enhanced brand image
• Improved data security and control

Capita Wellbeing and Health

Capita Communications supports Capita Wellbeing and Health, across its businesses in the production of welcome letters for NHS Membership Services, patient questionnaires and correspondence for NHS Business Services Authority and pay statements and marketing collateral for NHS Choices. Our support covering print management, transactional mailings, data and data management has assisted Capita Wellbeing and Health to:

• Improve production times
• Reduce costs – including postage, stationery and printing costs
• Maximise staff resources

Southampton City Council

Capita Communications introduced its OneM@il® solution for the Revenues Department at Southampton City Council (SCC) to improve the printing and mailing process of the team’s day to day customer correspondence. OneM@il™ helped SCC benefit from:

• Reduced costs – including postal, stationery and printing costs
• Increased efficiency – by eliminating the need for manual print and fulfilment
• Lowered carbon footprint through reduced office based printing
• Maximised staff resources

“It’s been a fantastic success. It means that our revenue assistants can get on with the job they were employed to do.” Caroline McMullen, Revenues Manager, Capita Local Government Services.

To read the full case study click here

Swindon Borough Council

Capita Communications helped Swindon Borough Council achieve 20% savings by replacing inefficient desktop printers with fit for purpose multi-functional devices (MFDs) which offer combined printing, scanning, photocopying and faxing facilities. Using a cost per click costing model, the Council had better visibility of print spend – and parameters set up on the devices helped to protect data security.

“Everybody worked very hard to make this work. The changes we’ve made will help us operate more sustainably in the long run – and we’re already on course to hit our savings targets.” David Titcombe, Swindon Borough Council.

Birmingham City Council

In partnership with Birmingham City Council, Capita Communications introduced an electronic quarantine system for its Revenues’ Summons processes. This meant that the Council could view and delete documents on-line before printing and mailing (for example, when charge-payers have paid, had their summons withdrawn or made an arrangement).

In introducing electronic quarantine, the Council has been able to reduce the costs of unnecessary print and postage as well as inbound calls and complaints from unhappy or concerned customers – so helping to improve the reputation of the service.

The Gas Safe Register

Capita Communications helped The Gas Safe Register streamline its mailing processes, implement secure printing methods and introduce e-Delivery for certificates. This resulted in the maximisation of staff resources, improved service levels and a 20% saving on annual postage costs.

"It's about continual improvement and good old fashioned customer service.  The streamling of this one process has saved us a lot of time, energy and expense, whilst at the same time improving the end result for the customer."  Simon Ayers, The Gas Safe Register.